Terms & Conditions

Last Updated: June 2026

These Terms & Conditions govern your use of the That’s The Spot website and the purchase of products from That’s The Spot Pty Ltd ("That’s The Spot", "we", "us", or "our").

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About Us

That’s The Spot Pty Ltd is an Australian-owned business offering products, gifts, experiences, and sexual wellness products through its brands and websites.

For enquiries, please contact:

hello@thatsthespot.com.au

2. Age Requirements

Certain products sold by That’s The Spot are intended for adults aged 18 years and over.

By purchasing age-restricted products from us, you confirm that you are at least 18 years old and legally entitled to purchase such products in your location.

We reserve the right to refuse, cancel, or refund any order where we reasonably believe these requirements have not been met.

3. Products & Availability

We make every effort to ensure product descriptions, images, pricing, and availability are accurate.

However, errors may occasionally occur and we reserve the right to correct inaccuracies, update information, limit quantities, or discontinue products at any time without notice.

Product colours, packaging, and specifications may vary slightly from images shown on our website.

4. Orders & Payment

When you place an order, you are making an offer to purchase products from us.

An order is accepted once payment has been successfully processed and an order confirmation has been issued.

All prices are displayed in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to decline, cancel, or refund any order at our discretion, including where pricing errors, stock discrepancies, suspected fraud, or technical issues occur.

5. Shipping & Delivery

We currently ship within Australia unless otherwise specified.

Delivery timeframes provided are estimates only and may be affected by factors outside our control, including courier delays, weather events, public holidays, and peak shipping periods.

Customers are responsible for providing accurate delivery information.

Risk in goods passes to the customer upon dispatch.

6. Returns, Refunds & Consumer Guarantees

Our Returns & Refund Policy forms part of these Terms & Conditions.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

Where a product is faulty, damaged, or not of acceptable quality, you may be entitled to a repair, replacement, refund, or other remedy in accordance with Australian Consumer Law.

Change-of-mind returns may be accepted only where expressly stated in the relevant product or promotional policy.

7. Promotions, Discounts & Giveaways

We may offer promotions, discount codes, giveaways, loyalty rewards, referral programs, or free gifts from time to time.

Unless otherwise stated:

• Promotions cannot be combined with other offers.

• Discount codes are not redeemable for cash.

• Promotions are available while stocks last.

• Free gifts cannot be exchanged or redeemed for cash.

• We reserve the right to modify, suspend, or withdraw promotions at any time.

Additional terms may apply to specific promotions.

8. Gift Cards

Gift cards are subject to Australian Consumer Law and any additional terms provided at the time of purchase.

Unless otherwise stated, gift cards are valid for a minimum of three years from the date of issue.

Gift cards are not redeemable for cash except where required by law.

9. Intellectual Property

All content appearing on our websites, including but not limited to text, graphics, logos, product names, images, videos, packaging designs, branding, and website content, is owned by or licensed to That’s The Spot Pty Ltd.

You may not reproduce, distribute, modify, publish, or commercially exploit any content without our prior written consent.

10. Website Use

You agree not to:

• Use our website for unlawful purposes;

• Attempt to gain unauthorised access to our systems;

• Introduce malicious software or harmful code;

• Interfere with the operation or security of our website.

We reserve the right to restrict access to our website where misuse is suspected.

11. Privacy

We collect, use, and store personal information in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as outlined in that policy.

12. Limitation of Liability

To the maximum extent permitted by law, That’s The Spot Pty Ltd excludes liability for any indirect, incidental, special, or consequential loss arising from the use of our website, products, or services.

Our total liability in connection with any claim relating to a product will not exceed the amount paid for that product, except where otherwise required by law.

Nothing in these Terms limits rights provided under the Australian Consumer Law.

13. Force Majeure

We are not liable for delays or failure to perform our obligations where such delays or failures arise from circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, transport disruptions, or supplier shortages.

14. Changes to These Terms

We may update these Terms & Conditions at any time.

The latest version will always be available on our website and will apply to future purchases made after publication.

15. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

Any disputes arising from these Terms will be subject to the non-exclusive jurisdiction of the courts of Victoria.

16. Contact Us

For questions regarding these Terms & Conditions, please contact:

That’s The Spot Pty Ltd
Melbourne, Victoria, Australia
📧 hello@thatsthespot.com.au