We’re your go-to for cheeky, thoughtful, pleasure-positive gift hampers. Designed to delight, surprise, and make someone blush (in the best way). Think vibrators, self-care treats, and the kind of fun that doesn’t take itself too seriously.

Not at all. Many of our hampers are beginner-friendly and designed to ease you in (pun intended). You’ll find gentle vibes, how-to guides, and zero shame. Just good, clean(ish) fun.

Why not take our Find Your Vibe Quiz to find your perfect match.

Absolutely. Our parcels don’t scream “sexy gift inside!” The packaging is low-key and unbranded, so it’ll look like any ol’ parcel. Your secret's safe with us.

We ship Australia-wide with love (and speed). Orders are dispatched next day with FREE standard shipping when you spend $50 or more. Most parcels will arrive in 2-4 business days. For regional deliveries, please allow an additional 1-2 days.

Need it faster? Express freight is available at checkout.

Due to the intimate nature of our products, we can’t accept returns for change of mind.

But if something arrives damaged or faulty, we’ll absolutely make it right. Pinky promise.

We also offer a 30-day Pleasure Promise. If your toy isn't doing it for you, try another Pleasure Pal for FREE!

We believe in love at first vibe. But if your Pleasure Pal doesn’t have you weak at the knees within 30 days, we’ll happily give you the chance to try something else from our Pleasure Pal collection to help you find the right vibe —no awkward convos, no side-eye.

Just slide into our inbox within 30 days of receiving your order, with proof of purchase and we’ll sort it out. Simple, shame-free, and satisfaction guaranteed.

This is a cute way to say all Pleasure Pal vibrators come with a 12 month warranty.

If a Pleasure Pal product is found to be faulty, That's The Spot will replace the item free of charge, or offer a refund.

We also offer a 30-Day Pleasure Promise: We believe in love at first vibe. But if your Pleasure Pal doesn’t have you weak at the knees within 30 days, we’ll happily give you the chance to try something else from our Pleasure Pal collection to help you find the right vibe —no awkward convos, no side-eye.

Just slide into our inbox within 30 days of receiving your order, with proof of purchase and we’ll sort it out. Simple, shame-free, and satisfaction guaranteed.

Read our policy for more information.

Heck no. These boxes are for anyone who likes pleasure—solo adventurers, spicy couples, curious newbies, or your bestie who definitely deserves a buzz-worthy birthday.

Yup! Just pop their address in at checkout.

You can even add a gift note on a card and add gift wrapping to your order.

No invoice or prices will be included. We’ll make sure it arrives looking cute and ready to impress.

We got you. Start with what vibe you’re going for—cheeky birthday, romantic surprise, solo self-care, or “just because.”

Our product pages spill the tea on what’s inside and who it’s perfect for. Still unsure? Hit us up for a personalised rec. or take our gift quiz here.

Of course! At checkout, you can leave a saucy, sweet or LOL-worthy note—and we’ll hand write it onto your card, pop it in the box, and make sure it lands just right.

You little mystery, you. Yes—just leave your name off the gift note and don’t add sender info.

We won’t spill your secrets unless you ask us to.

If you purchased a pay-as-you go subscription, you can manage, pause, or cancel your subscription anytime through your account (details issued on purchase). No lock-in contracts, no hard feelings.

You sure can. Whether it’s for a partner, friend, or that one fabulous person who has everything, our subscription is the gift that keeps on giving—literally.

Not everyone wants their accountant to be across their vibrator purchasing habits and that's fair.

Transactions will appear as TTS Pty Ltd or TTS GIFT on your bank statement.

At this stage we only service the Australian market.

Yes, yes, and yes. We only include toys made from body-safe, non-toxic materials (like body-safe silicone).

All Pleasure Pal vibrators are USB rechargeable (eco-friendly and suitcase-friendly!).

Born and buzzin’ in Australia, baby.

We’re proudly Aussie-owned, female-founded, and shipping nationwide from our Narrm/Melbourne HQ with love.

Yep! We offer Afterpay, plus all the usual suspects (Visa, Mastercard, PayPal, etc). Because pleasure now, pay later just makes sense.

Flattery will get you everywhere!

If you want to tell the world how awesome we are, here are some great ways to do so:

• Submit a testimonial for us to publish on our site via hello@thatsthespot.com.au Don't forget to give us a rating out of five. For example: 5/5.
• Leave a Google review here
• Share your experience on Instagram and tag @thatsthespotau